Refund policy
We accept returns on standard bookmark purchases within 14 days of delivery, provided items are returned in new, unused, and sellable condition.
Returned bookmarks must be:
- Unused and unwashed
- Free of stains, odors, fragrances, scuffs, or damage
- In original condition
All returns must be submitted and approved via email at contact@corinemarie.com prior to being sent back. Returns sent without approval will not be accepted.
Please note:
- Customers are responsible for return shipping
- Original shipping charges are non-refundable
- Refunds are issued to the original payment method
Once your return is received, please allow 5–7 business days for processing. Your bank may take up to 10 business days to reflect the refund.
Custom, personalized, limited-edition, or made-to-order bookmarks are final sale and not eligible for return.
If your bookmark arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at contact@corinemarie.com with your order number and photos of the issue. Approved claims will be replaced or refunded at our discretion.
We do not offer price adjustments.
We carefully package and ship every order with care. Once a package is handed over to the shipping carrier and marked as delivered, we are unable to take responsibility for lost, stolen, or misdelivered packages.
If your tracking information shows “delivered” but you cannot locate your package, we recommend checking with neighbors or contacting the shipping carrier directly to initiate an investigation.
While we’re always happy to help point you in the right direction, replacement or refund requests for packages marked as delivered are not guaranteed.